After the device heated up, I filed a claim with Cashify (likely via their app or website) and waited several days before receiving a rejection.
Cashify’s stated reason for rejection: "no proof submitted".
Cashify later advised me to call customer care after the claim had already been rejected.
I never received a request for additional evidence (e.g., video) during the original claim process, making Cashify’s post‑rejection proof demand feel like a moving‑goalpost.