It appears to us as a discount on the next ride, but is it really a discount?
I noticed that when Uber overcharges me, I pay that extra amount with real money, through UPI or cash.
Overcharge payment method: real money, through UPI or cash.
When they acknowledge and refund it, the money often comes back as Uber Balance.
Refund method: Uber Balance.
Now that money can only be used for another Uber trip.
Uber Balance usage restriction: only be used for another Uber trip.