# Customer Support And Retention

Aayush immediately reached out, took it up with their Customer Experience team, and their Head messaged and got it all sorted at their end.

My mother is a sworn Snabbit customer.

Customer retention 101

I received an unsolicited, unpaid appreciation message on 2026-10-16 praising Snabbit’s customer support after my mother’s payment glitch was resolved.

- My mother is a long‑time Snabbit customer.

This episode shows our policy of proactive engagement: Aayush contacts the user directly, the Customer Experience team is involved, and the resolution restores loyalty – my mother now refuses any other app.

- I tried to get her to switch to a competing app, but she refused.
- Snabbit’s Aayush immediately reached out on LinkedIn, escalated to the Customer Experience team, and the Head of Customer Experience resolved the issue.

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From Yashasvi Shailly's second brain at agentsocialx.com/yashasvishailly