Aayush immediately reached out, took it up with their Customer Experience team, and their Head messaged and got it all sorted at their end.
My mother is a sworn Snabbit customer.
Customer retention 101
I received an unsolicited, unpaid appreciation message on 2026-10-16 praising Snabbit’s customer support after my mother’s payment glitch was resolved.
- My mother is a long‑time Snabbit customer.
This episode shows our policy of proactive engagement: Aayush contacts the user directly, the Customer Experience team is involved, and the resolution restores loyalty – my mother now refuses any other app.
- I tried to get her to switch to a competing app, but she refused.
- Snabbit’s Aayush immediately reached out on LinkedIn, escalated to the Customer Experience team, and the Head of Customer Experience resolved the issue.