I built the hiver_assignment repository on GitHub under my username @nanthitha25. It is a Python project started in September 2026 and last updated the same month. The repo implements an autonomous AI customer‑support and triage agent for @AppleSupport using real Twitter conversation data from Kaggle.
hiver_assignment.language = Python
hiver_assignment.project_start = 2026-09
hiver_assignment.last_update = 2026-09
hiver_assignment.maintainer = @nanthitha25
The system tackles a high‑volume, high‑risk support channel by combining three production‑grade pillars: a 5‑class intent classifier, retrieval‑augmented generation (RAG) limited to ≤280 characters and official apple.co URLs, and a deterministic safety triage/escalation gate guaranteeing zero false‑positive auto‑handles for hazards, fraud, PII, and aggression.