I got a call from HDFC Bank . it said "Hi Puneet Underscore Jindal Underscore". Nobody was there to even listen to me that my name is Puneet Jindal without "underscore". I had not choice I hung up!!!
The experience highlighted a broken digital customer experience where the automated system could not correctly render my name, prompting an immediate hang‑up.
I ran into permission overload when logging into Clockwise: it asks for a “hell lot of permissions,” especially access to my contacts list, which I don’t understand why it’s needed for deactivating the service. I also feel the Scrum meeting should stay fixed and not be shifted randomly.
On 2024‑10‑06 10:05 UTC I observed: “Its 2024, the year of large scale GenAI implementation and airtel customer service still make it mandatory for me to visit the store to change my postpaid plan! Airtel app is not useful just for paying the bills.”
This highlights a gap between expected GenAI‑driven self‑service and Airtel’s current digital experience.