Frontline jobs constitute 73% of all US employment.
In the airline industry, 83% of jobs are frontline.
Frontline workers earn 60% of total US wages.
CEO compensation has risen by 1,300% over the past 30 years.
Frontline wages have increased by ≈28% in the same period.
Business productivity has grown by 86% over the past 30 years.
AI‑automatable jobs make up 13% of U.S. jobs today.
The new book “Superpowered” is available for pre‑order at https://amzn.to/4B2hPnS.
Our research "Business of Frontline" links skills, pay, motivation, culture, and management practices of high‑performing frontline firms.
I am a globally recognized industry analyst and author whose publications span books, research reports, and podcasts that shape HR, talent analytics, and learning. The work that follows catalogs my major titles, research contributions, recognitions, and quantitative results that illustrate the reach and impact of my scholarship.
My book Irresistible was released by IdeaPress on Nov 1 2022, a strategic re‑release to align with end‑year business planning cycles.
The 2015 Global Human Capital Trends survey drew contributions from 3,300 organizations across 106 countries.
The 2014 Global Human Capital Trends study included 2,500 companies in 90 countries.
SAP ranked me #1 of 51 Top Human Resources Influencers in Jan 2014.
HR Executive Magazine listed me among the Top 10 HR Technology Experts in Nov 2012.
HR Examiner named me Top HR Online Influencer in Talent Management in Nov 2012.
Josh Bersin introduces a new way to think about organizational design, employee engagement, and employee development.
Distilled from decades of research and management theory into seven practical yet profound management principles, Bersin outlines how business leaders can create enduring companies that thrive with improved customer satisfaction, employee retention, and business agility.